Results for #customer service: Close
Why Good Customer Service Means You'll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...

How Excellent Customer Service Grows in a Slow Market

One of the biggest mistakes a retailer can make is to assume their customer experience is at a high standard. The lack of focus on delivering service excellence is one of the key factors in...

#Fail: Online Retailers Tell Us What Happened When It All Went Wrong

It's unavoidable. If you're in business, things will go wrong, whether it's something major or something minor, something within your control or totally outside of it. Here, online retailers tell us what happened, and how...

Natasha Sholl By Natasha Sholl | 20 Mar 2019
How to Make Digital Interactions With Your Customers More Personable

Zoë Richardson, the founder of online jewellery store, Zoë Alexandria Jewellery shares her digital transformation journey and how she's replicating her in-store customer service standards in a digital environment.

By Zoe Richardson | 15 Feb 2019
Naked Wines Opens Up About Its Customer Service Strategy

Naked Wines is disrupting the wine industry by bridging the gap between winemaker and customer, but as it turns out, it’s also re-thinking what it means to provide good customer service in the online space.

April Davis By April Davis | 24 Jan 2019
Facebook and Stanford to Develop Self-Improving Chatbot

Facebook is reportedly working with researchers from Stanford University to overcome existing limitations in chatbot capabilities.

April Davis By April Davis | 21 Jan 2019
3 Tips For Nurturing Customers Beyond the Holiday Season

Email marketing shouldn't be a last ditch effort to attract more sales in the lead up to the busy holiday period. If you want to make the most of your email strategy, pre and post-holiday...

By Tink Taylor | 29 Oct 2018
How to Differentiate Your Customer Service in a Crowded Market

How do you keep your online retail business a step ahead of your competition in a crowded market? Customer service. Here, The Media Image looks at how your customer's journey is dependant on 24/7 support.

powerretail By Powerretail | 24 Oct 2018
The Warehouse Nails its Response to a Facebook Complaint

After a consumer’s hopes and dreams of owning an affordable dryer were crushed by a stock blunder at The Warehouse in New Zealand, the company’s marketing team did something wonderful.

April Davis By April Davis | 08 Jun 2018
Customer Loyalty Starts at Home

Today your customer is in control. And “best price in town” just doesn’t cut it anymore. So how should retailers and brands manage these fragile relationships with their customers?

By Wayne Jasek | 19 Feb 2018
Improve Your Company's Contact Centre

A customer’s experience with your contact centre may only be one step in their journey with your brand, but their entire experience can be improved if you give attention to the information your contact centre...

Power Retail By Power Retail | 08 Nov 2017
Selling Online: Tips for a Successful Customer Experience

Exceptional customer experience is crucial to the success of any online business. Here are some key customer experience tips for online retailers.

Power Retail By Power Retail | 16 Oct 2017