Results for #CX: Close
Re-Thinking Your Customer Strategy

A lot of things look different in 2021. With an uncertain year that fueled the acceleration of online adoption, the increased interest in services like Click & Collect, and the understanding of the importance of...

Daniel Jones By Daniel Jones | 05 Feb 2021
Five Ways to Earn True Customer Loyalty Online in 2021

In such an online-consumed world, how can retailers keep customers coming back for more? We asked a series of experts on the best ways to engage with true customer loyalty in 2021 and beyond.

Power Retail By Power Retail | 01 Feb 2021
What Makes Good Customer Experience in 2020 and Beyond?

The pandemic has changed the way Australian shoppers have approached retail. The blurring of lines between e-commerce and brick-and-mortar has transformed experiences and behaviours. Power Retail asked a series of experts what makes good CX,...

Power Retail By Power Retail | 16 Dec 2020
What Does Good Customer Experience Look Like in 2020?

A lot of things have changed in the new decade, with many old aspects of e-commerce that were acceptable six months ago, but aren't as popular today. We asked a series of e-commerce experts to...

Ally Feiam By Ally Feiam | 23 Jul 2020
Key CX Strategies Leading the Way in Brand Success

CX is a trend that will only get more sophisticated for online retail. Tink Taylor provides essential insights into the key CX strategies leading the way in brand success.

By Tink Taylor | 15 Feb 2020
Back to Basics: Three Fool-Proof Ways to Enhance the Online Shopping Experience

Australian online shoppers have high expectations, not only do they expect affordable prices, but they also want speed, convenience and security.

Alison O'Brien By Alison O'Brien | 09 Jan 2020
Why Good Customer Service Means You'll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...

What Retailers Can Learn About CX

Customer Experience (CX) is one of the most important parts of a customer's journey when shopping online. Besides price and a good delivery timeframe, the journey from search to purchase can make or break a...

Ally Feiam By Ally Feiam | 05 Sep 2019
How Can You Take the Road to CX Success?

How can you take your business to the next level? We sat down with Phil Leahy, the CEO of Retail Global, to discuss the upcoming free event in Melbourne, The Road to CX Success, and...

Ally Feiam By Ally Feiam | 24 Aug 2019
Why the NPS Should be a Brand's Top Priority

All retailers are aware of the importance of its NPS, but sometimes its consequences can go unnoticed and damage a brand to its core.

Ally Feiam By Ally Feiam | 01 Aug 2019
How to Create Authentic Customer Loyalty with the Modern Mobile Shopper

The modern shopper is a savvy and discerning consumer with a bargaining tool for landing the best available deal, literally at their fingertips.

Vanessa Ferrao By Vanessa Ferrao | 10 Jul 2019
Q&A with ASOS' Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

Natasha Sholl By Natasha Sholl | 21 May 2019